Maintenance Services

Al-Ola offers a flexible range of customizable Service Level Agreements to cover all our systems to help customer resolve hardware & software issues quickly and conveniently. We can also manage customers’ maintenance contracts by using the benefit of our many years of operational experience, to match the needs of all our customers.


Al Ola possesses a highly technical section, which supports after–sale services. The Following is a list of main organizations with which we have operative maintenance contracts:


The Ministry of Finance:

  1. The Ministry of Finance.
  2. Egyptian Tax Authority.
  3. Sales Tax Authority.
  4. Land Tax Authority.

Banks

  1. CBE (Centeral Bank Of Egypt).
  2. National Bank of Egypt.
  3. Cairo bank.
  4. NIB (National Investment Bank).

Governmental Authority:

  1. Central Agency for Public Mobilization and Statistics.
  2. Egyptian Public Authority for Petrol.
  3. Bibliotheca Alexandria.
  4. General Egyptian Book Organization.
  5. Institute of Arabic manuscripts.
  6. National Center for Educational Research.
  7. Egyptian Antiquities Authority.

Schools and universities:

  1. Academic Information Network Ain Shams University.
  2. Faculty of Engineering - Ain Shams University.
  3. Faculty of girls - Ain Shams University.
  4. The American University in Cairo.
  5. Menoufiya University.
  6. Faculty of Education - Helwan University.
  7. National Center for examinations and educational Calendar.
  8. (ISC) EL-Chouifat International School.

Training Services

To achieve absolute client satisfaction through effective delivery of high quality, and to meet the commercial reality in the workplace. Al Ola understand the business environment and actively assist customers to reach their optimum potential by training courses for any part of our turn key solutions and training for the added value software and applications. This training is held in Al Ola advanced technical lab or at the customer site by our highly qualified certified professionals instructors

Training in details:

Our goal is to increase the customers’ business productivity by helping them realize the maximum benefit from their devices.
We achieve this by offering training programs of consistently high quality with unequalled staff, and backing our programs with ongoing support. We are a service company, dedicated to long-term relationships with our customers.
Training is conducted according to a phase-wise approach. Pre-supply training at the company's training center. Training during system installation & testing at the client's business site. Training during the validity period of warranty, especially customized solutions to the problems that may emerge during regular operation. This can be undertaken over the telephone or on-site.

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Outsourcing Services

Al-Ola Outsourcing offers a variety of value added services to our customers to assist them especially, in the field of imaging solutions, archiving and educational assessment. Al-Ola enables high performance for customers’ business operations through outsourcing in infrastructure outsourcing, business process outsourcing and bundled outsourcing. . Our experience and capabilities make us a favorite choice for that.

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